UPDATED DEC. 25, 2016
Once you received your package, please open and check immediately to make sure the items you received is the correct item, size, color and any defects.
- If you are approved, a credit will automatically be applied to the original method of payment or as Store Credit in the form of an E-gift card or coupon via email. Please treat store credit like cash. , within 10 business days.
- No refund is given for a Free + Shipping product.
- Once your return has been processed, you'll be issued a store credit in the form of an E-gift card or coupon via email. Store credit covers original purchasing price and tax if applicable. Store credit never expires.
- Please allow up to 10 business days for return processing.
- Please contact us first before sending your returns. Do not send your items back to the manufacturer. Kindly note without providing an order number there may be a delay in your return process. POLICY STRICTLY ENFORCED.
- Items must be returned within 30 days from the date you received them. Items returned beyond 30 days will not receive a store credit and will be considered a FINAL sale.
- Returned items must be in new, unworn and unwashed (free of any smells, stains from makeup, pet's hair, deodorant, or wear) with original packaging and original packing slip if any with item(s). We reserve the right to deny a store credit if items are returned used, soiled, worn or damaged in any way.
- We do not accept the return on Sale and Marked Down Items.
- Defective items & incorrect items - You must email us a photo of the product within 24 hours of receipt. If not reported, we will not issue a store credit.
- E-Gift cards - non-returnable/non-refundable
- We do not do exchanges due to our products are in high demand and if you send the item back for exchanges, there is no guarantee that the item will be in stock. Our products are quite popular worldwide.
- You may return the eligible items back and we will issue you a store credit after we received your package. The store credit may be used towards repurchasing the correct item, size, color, etc.
- Original shipping fees are non-refundable.
- Return shipping costs are the customer's responsibility. We do not accept COD deliveries, it will be rejected.
- We recommend purchasing tracking when returning an item and keeping shipping receipts for your records. Do purchase shipping insurance if an item is over $75. We are not responsible for lost or stolen packages. There's no guarantee that we will receive your returned item.
- A 15% restocking fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address.
- We do not accept order cancellation request if the orders have already been shipped.
- We offer a store credit if the order is canceled within 24 hours of purchase but have not yet shipped.
- All sale items are non-refundable and non-returnable.
- All discounted items are also FINAL SALE.
- We reserve the right to add or remove sale items at any time.
- Any sale or final sale item received for a return will not be honored.