UPDATED June 7, 2017
USA and most Countries. Please contact us if you need us to ship to your destination.
|Orders over $50||FREE|
USA orders ship by e-packet, which is a US postal service product. USA orders usually take between 7 to 20 days to arrive at their destination but may take longer.
Worldwide orders ship by EMS. International orders most often take between 15 and 25 days to arrive at their destination, but sometimes take up to 40 days depending on where you are in the World. Occasionally, depending on various factors like customs, Worldwide orders can take in excess of 40 days to arrive.
As of June 6, 2017, Canada Post Media Relations stated "International items that do not have specific delivery expectations are worked through on a daily basis. " We have no control over Canada Post's estimated delivery once it reached Canada. Your package will be delivered but we do no know how fast you will receive them. You may Google "Canada Post Delivery" for more info.
All shipping timeframes are subject to stock availability and credit card authorization and verification.
Express and Overnight service is not available to PO Boxes, APO/FPO addresses, Alaska, Puerto Rico, Guam, and the US Virgin Islands.
Orders are processed Monday through Friday, excluding weekends and holidays. Processing time may take up to 7 days. Shipping may be delayed in cases of address verification or flagged orders. Credit card authorization and address verification can take up to 24 hours for approval.
Do you refund shipping fees?
Shipping fees are non-refundable.
How do I know my package has shipped and is on its way?
We will email a Tracking number once we shipped your order. If you did not receive an email from us, please check your spam folder.
How do I track my order?
You may input your tracking number here: http://www.17track.net/en
Or input your tracking number here: https://www.usps.com
To ensure that your package is properly delivered, please verify your address is entered fully and correctly. Include apartment or suite number, if applicable.
If there are issues with verifying your address, our customer service will contact you to try to resolve these issues.
If after several attempts have been made to contact you and you do not respond, your order will be canceled.
If you entered your shipping address incorrectly, please contact us immediately.
We will do our best to fulfill your request and change the address before the product is shipped.
If we are unable to do so, we do not take responsibility for shipping to the incorrect address input by the Customer.
UNCLAIMED OR REFUSED PACKAGESIf you refuse any shipments you will be held responsible for the original shipping charges, plus the cost of returning the package to us.
LOST OR STOLEN PACKAGES
- If your tracking information states that your package was delivered and you have not received it, first check with friends, family, roommates or neighbors in case they have seen or received it on your behalf.
- If you exhaust all avenues, you must file a claim with the shipping carrier. We are not responsible for packages lost in transit or stolen by the carriers. File a Police Report if you believe your product was stolen.
INTERNATIONAL TAXES AND CUSTOMS CHARGES
Local taxes and import duties may be incurred in some countries and are not included in the amounts shown. The buyer or recipient of the shipment is responsible for all such taxes and duties. Our products are sold worldwide and we cannot guarantee that they meet the import requirements of every country. If in doubt, please check with your country's customs office prior to ordering.